FAQ
Terms & Conditions
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Bento sets delivery is available from Monday to Sunday, 11.00 am to 8.00pm. -
Orders should be place at least 72 hours in advance. Late orders will only be accepted depending on our availability and may incurr additional charges. -
Additional charges may apply for substitution and/or addition of food item upon availability. -
Pope Jai Thai accepts payment methods like PayNow & Bank Transfer only. Note that full payment must be made upon confirmation with customer service representative, at least 72 hours in advance. -
Food visuals shown are for illustrative purposes only
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For a change of date, kindly contact the customer service representative at least 48 hours prior to the self collection/delivery time. -
If cancellation is made less than 48 hours to the delivery time, non refundable.
Self-Collection
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Self-Collection shall be made at 2 Orchard Link, Scape #03-03, Pope Jai Thai S237978 -
No-show - In the event that customers fail to pick up their orders at after 2 hours of collection time, we reserve the right to understandably dispose any unclaimed orders with no compensation to the customer. -
No compensation or refund will be made for all no-show incidents.
Others Fees
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If delivery is required before 11am (for example 8am), there will additional $15 early surcharge. -
No Lift Landing Surcharge at $20 -
CNY Surcharge $20 (11th Feb – 18th Feb 2021)
Amendment
• Customers are strongly encouraged to check the details of their order such as the date & time of delivery, all contact information as well as the accuracy of the ordered items before sending in the much appreciated payment. A $10.00 admin fee will apply to any amendments to such information.
• Pope Jai Thai is only responsible for executing orders based on the accuracy of details received, and for orders which were accepted and confirmed by both the customer and Pope Jai Thai.
• In the event of amendments made within 48 hours or less to the fulfilment time. An admin fee of $10.00 is chargeable for any changes made each time with reference to the last updated order.
Miscellaneous
• Pope Jai Thai reserves the right to replace any item with another of equivalent value subject to availability.
• Only selected items are available during festive seasons.
• Pope Jai Thai reserves the right to change/amend the T&Cs at any time without prior notice.
Is Pope Jai Thai Halal Certified?
No, we are not.
Is there a minimum number of pax?
Minimum of 15 pax is required.
Can delivery be made to multiple locations?
Yes, definitely! However, do note the minimum spending per location is $10.
What is the delivery fee?
- The delivery fee is $10/location (excluding Tuas, Sentosa & Jurong Island).
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If delivery is required before 11am (for example 8am), there will additional $15 early surcharge. -
No Lift Landing Surcharge at $20.
Is disposable cutlery provided?
Yes, it will be provided. If you do not require, please let us know upon ordering.